Privacy policy

TFF Team Freight Forwarding, located at Marconiweg 8501 XM, Joure, the Netherlands, is responsible for the processing of personal data as described in this privacy statement.

Contact details:
Marconiweg 14
8501 XM Joure
+31 513 745 220
sales@tfflogistics.com

Privacy Officer
The Privacy Officer of TFF Team Freight Forwarding can be reached at info@tfflogistics.com

Personal data we process

TFF Team Freight Forwarding processes your personal data because you use our services and/or because you have provided this data to us yourself. Below is an overview of the personal data we process:

• First and last name
• Address details
• Phone number
• Email address
• IP address
• Internet browser and device type

Special and/or sensitive personal data we process
Our website and/or service is not intended to collect data about website visitors who are younger than 16 years old, unless they have permission from a parent or guardian. However, we cannot verify if a visitor is over 16 years old. We therefore encourage parents to be involved in the online activities of their children to prevent data from being collected about children without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us via sales@www.tfflogistics.com, and we will remove this information.

Purpose and legal basis for processing personal data

TFF Team Freight Forwarding processes your personal data for the following purposes:

• To contact you by phone or email when necessary for our services
• To inform you about changes to our services and products
• To offer you the possibility to create an account
• To deliver goods and services to you
• TFF Team Freight Forwarding monitors your browsing behavior across different websites to tailor our products and services to your needs.
• TFF Team Freight Forwarding also processes personal data when required by law, such as data necessary for our tax returns.

Retention of personal data

TFF Team Freight Forwarding does not store your personal data longer than strictly necessary to achieve the purposes for which your data was collected. We apply the following retention periods for the following categories of personal data:

• (Category) Personal data > Retention period > Reason
• Personal details > Retention period > Reason
• Address > Retention period > Reason
• Etc. > Retention period > Reason

Sharing personal data with third parties

TFF Team Freight Forwarding does not sell your data to third parties and only provides it if necessary for the execution of our agreement with you or to comply with a legal obligation. We enter into a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. TFF Team Freight Forwarding remains responsible for these processes.

Cookies and similar techniques we use

TFF Team Freight Forwarding uses functional, analytical, and tracking cookies. A cookie is a small text file stored in your browser on your computer, tablet, or smartphone when you visit this website for the first time. TFF Team Freight Forwarding uses cookies with purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and optimize it. Additionally, we place cookies that track your browsing behavior to offer personalized content and ads. Upon your first visit to our website, we have already informed you about these cookies and asked for your consent to place them. You can opt out of cookies by setting your internet browser not to store cookies. You can also delete all previously stored information via your browser settings. For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

Mautic

Team Freight Forwarding uses Mautic software and Mautic cookies to track how visitors use the website so that we can improve the information we provide on the website or through marketing campaigns. Visitors who choose not to use a website form or email link remain anonymous.

Your Mautic profile is unique to Team Freight Forwarding. To protect your privacy, this is never shared with third parties and is only available to you and Team Freight Forwarding. You can view, modify, and/or delete your Mautic profile at any time. You can do this via this link: https://tfflogistics.effectycampaigns.com/preference-center

Leadfeeder

Leadfeeder is an analytical service based on Google Analytics data. It provides information about which companies visit the website and suggests possible sales leads based on this information. If you want more information, visit: https://www.leadfeeder.com/privacy/

Viewing, Correcting, or Deleting Data

You have the right to view, correct, or delete your personal data. Additionally, you have the right to withdraw your consent for data processing or object to the processing of your personal data by TFF Team Freight Forwarding and you have the right to data portability. This means you can request that we send the personal data we hold about you in a computer file to you or another organization of your choice. You can send a request to view, correct, delete, transfer your personal data, or withdraw your consent or object to the processing of your personal data to sales@www.tfflogistics.com. To ensure that the request is made by you, we ask you to send a copy of your ID along with the request. In this copy, black out your photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Social Security number (BSN) for your privacy protection. We will respond as quickly as possible, but within four weeks, to your request. TFF Team Freight Forwarding also wants to inform you that you have the option to file a complaint with the national supervisor, the Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we secure personal data

TFF Team Freight Forwarding takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe that your data is not properly secured or suspect misuse, please contact our customer service or via sales@tfflogistics.com.